Able Garage Door is not our name.
This shmuck copied our name changing the spelling to ride upon our reputation. Got to give him credit. But…
You have to draw the line somewhere! Because of the company’s poor service, it has been tarnished our Sterling Reputation. We have been providing garage door service and repair in Sacramento for well over 28 years. We do have happy customers.
Just to let you know, this is a quote from YELP from one very unhappy customer:
Wendy, I wish i could say the same.
I used them a little less than a month ago when my garage door wanted to commit garage door suicide and jumped the tracks which loosened the wires. They did their duty ($105 for putting things back on track, etc) and charged us an additional $10 for using a credit card. Weird.
Fast forward to today. I couldn’t close my garage. Same thing minus the wires. Called and someone on the other end (answering service? sounded half dead/half stoned) asked my info and what the problem was and said that someone would call me back. Two hours later someone called me back to ask me redundant questions over and over again (like it was going to solve itself with all his questions): what was the problem? (roller not on the track) were you doing anything weird with it? (are you serious) can you close the garage door? (no, it’s off the track) Does it close at an angle (NO, it’s off the track) Is someone home now? (yes, because I CAN’T CLOSE THE GARAGE) [insert huge sigh]. The man told me that someone would be there sometime today. I forgot to tell him that I have a job!
Two hours after that some dude showed up told me that the roller was worn and that he “might have over looked it the last time he was over”. Really you douche? You were working on the SAME ONE the last time. I was thinking of fighting him if he was going to charge me, but I was so done with him I gave him $5 for the roller and he was out in less than 5 minutes.
Over all time in waiting: 4 hours 15 mins
Work time: 2 minutes
Parts: $5
Vacation time used: 5
Blood pressure rating: off the charts.
This is what happens with mistaken identity
Our response: Marcella, If you had called us this would not have happened! This is a case of mistaken identity. I have another competitor named ABLE Garage Door, located in Roseville.
This would never have happened with our company ABEL GARAGE DOOR. I personally answer all my phones. If I am unavailable, my number one technician takes over in my absence.
Another IMPORTANT point. When we work on any garage door or opener, we perform a comprehensive 18 point check of the entire system. We would have been alerted to your worn rollers and would have replaced it on our First Visit. Sorry for your ordeal.
Moral of the Story
Please don’t confuse us with that shmuck ABLE DOOR COMPANY located in Roseville, CA.
If you want the BEST QUALITY SERVICE AND AN AFFORDABLE PRICE call us!
And if you are one of our many happy customers, please write a review with your experience.
Thank you!
