1. Customer Satisfaction.
    Of utmost importance to us is customer satisfaction.  Customer satisfaction is our top priority, and we deal with all complaints in an honest, fair and timely manner.
  2. Truth in Selling.
    We avoid misleading selling techniques and practices that encourage customers to purchase unnecessary products or services.  The necessity and reasons for the selling of enhanced products is documented in writing to our customers
  3. Truth in Advertising.
    Advertising, corporate and product literature, letters, and sales presentations are truthful, avoiding claims which are misleading or inaccurate.
  4. Product Installation.
    Products shall be installed in accordance with the specific installation instructions provided by theproduct manufacturer.
  5. Safety Compliance.
    We provide a safe working environment for employees and comply with applicable safety regulations.  In addition, inform our customers regarding safety features of products and safety precautions to be taken in the operation and maintenance of a door system.
  6. Contracts.
    We have written contracts and/or purchase orders, which clearly state the essential terms for performance, including but not limited to the work to be performed, the products being purchased and/or installed, the time for performance, and all terms relating to pricing.
  7. Consultation Services.
    As a door and access systems professional our knowledge is a valuable result of the training and experience, and when called upon for service or for technical advice, it is proper that we be paid for rendering these services.  If applicable, such charges should be stated and/or estimated, in writing if possible, by us prior to providing the service and/or technical advice.
  8. Proposal Compliance.
    Proposals and product installation shall comply with all applicable building codes, ordinances,regulations and laws.
  9. Warranties.
    We shall present all warranties in writing, and shall respond to warranty service on a timely basis.