Over the last 28 years that we have been in business, many times, our customers have asked us what they should look for when they hire not only a garage door company, but other contractors in the building trades. As a result I put together a 7 point list that I believe can be useful to the average homeowner. Although it is worded specifically for the garage door industry, the points that it covers can be adapted to most service organizations.
1. Is the company properly licensed in your state to do business?
2. Is the company properly insured with both liability and workers compensation insurance?
3. Only hire a certified firm. Are the technicians professionally trained and certified?
4. Does the company use the highest quality parts available, backed by a long term replacement policy? Do they have a guarantee – in writing? Is it clear how they will remedy the situation if you are not completely satisfied? (Many companies have a “Concrete Warranty”. Once they leave your concrete driveway, the warranty expires.)
5. Price shopping is part of business. If you are looking for a “cheap” door, you can find it. The problem is that you will pay more for it in different ways. The old saying, “you get what you pay for” is never more true than in the garage door business.
6. There are 2 prices you pay for any product or service. The 1st is the price you paid at the time of purchase. The 2nd is the amount that you spent to use the product or service. This can include the cost of repair or replacement of a product or service that was inferior, or was not installed correctly. These 2 prices added together are really your “total cost”. You must also consider the value of your time in this equation. Abel Garage Door may be a little more expensive at the time of purchase, But our customers find that their total cost is actually less than our competitors. That makes us the best overall value.
7. Are the technicians prepared to complete the work? Our trucks are fully stocked so you don’t have to wait on parts. Our professional courteous, and technicians will fix your door right-the first time.
